Privacy Policy

1. Introduction

BTB Hub ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We collect the following types of information:

Account Information

  • Name, email address, phone number
  • Company name, registration number, VAT number
  • Business address and delivery addresses
  • Business type and trade credentials

Order Information

  • Order history and transaction details
  • Payment information (processed securely by our payment providers)
  • Delivery preferences and instructions

Technical Information

  • IP address, browser type, device information
  • Cookies and similar tracking technologies
  • Website usage and browsing patterns

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Manage your trade account
  • Communicate about orders, deliveries, and account matters
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and verify trade status

4. Legal Basis for Processing

We process your data based on:

  • Contract: To fulfil orders and manage your account
  • Legitimate interests: To improve our services and prevent fraud
  • Consent: For marketing communications
  • Legal obligation: To comply with tax and regulatory requirements

5. Data Sharing

We may share your information with:

  • Delivery partners to fulfil orders
  • Payment processors to handle transactions
  • IT service providers who support our systems
  • Professional advisors (accountants, lawyers)
  • Regulatory authorities when required by law

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your data, including encryption, secure servers, and access controls. However, no internet transmission is 100% secure.

7. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. Order records are kept for 7 years for tax purposes. You can request deletion of your account at any time.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent for marketing

To exercise these rights, contact us at sales@btbhub.co.uk

9. Cookies

We use cookies to improve your browsing experience, remember preferences, and analyse website traffic. You can manage cookie preferences in your browser settings.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy-related enquiries:

Email: sales@btbhub.co.uk

Last updated: January 2026