Delivery Information

We offer reliable delivery across the UK mainland. Please review our delivery options and timescales below.

1. Free Delivery

Enjoy FREE standard delivery on all orders over £150 (excluding VAT) to UK mainland addresses.

2. Delivery Options

Service	Timescale	Cost
Standard Delivery	3-5 working days	FREE over £150 / £9.95 under £150
Express Delivery	1-2 working days	£14.95
Next Day Delivery	Next working day (order by 12pm)	£19.95

Prices exclude VAT. Large or heavy items may incur additional charges.

3. Large Item Delivery

For baths, shower enclosures, and bulky items:

Delivery is made to kerbside or ground floor level
Please ensure adequate access and assistance is available
Delivery times will be confirmed when your order is dispatched
Additional charges may apply for remote areas or difficult access

4. Delivery Areas

UK Mainland: Standard delivery available to England, Wales, and mainland Scotland.

Scottish Highlands, Islands & Northern Ireland: Additional charges and extended delivery times apply. Please contact us for a quote.

Republic of Ireland: Delivery available - contact us for pricing.

5. Delivery Times

Most in-stock items are dispatched within 1-2 working days
Delivery timescales begin from dispatch, not order date
Special order items may have longer lead times - these will be advised at checkout
Working days are Monday to Friday, excluding bank holidays

6. Track Your Order

Once your order is dispatched, you will receive a confirmation email with tracking information. You can track your delivery via the courier's website.

7. Receiving Your Delivery

Inspect on arrival: Check packaging for visible damage before signing
Note any damage: Record any concerns on the delivery paperwork
Check contents: Verify all items within 48 hours of delivery
Report issues promptly: Contact us within 48 hours if items are damaged or missing

8. Failed Deliveries

If delivery is attempted but unsuccessful:

The courier will leave a card with redelivery/collection options
After 2 failed attempts, items may be returned to us
Redelivery charges may apply

9. Site/Trade Deliveries

For deliveries to building sites or commercial premises:

Provide a contact name and mobile number
Ensure someone is available to receive and check goods
Provide clear access instructions in the order notes

10. Contact Us

For delivery enquiries:

Email: sales@btbhub.co.uk

Last updated: January 2026