Shipping policy

We offer fast and reliable delivery as standard, across mainland UK (excluding Northern Ireland) on all in-stock items. Additional charges and extended lead times may apply to remote areas outside of our usual delivery areas.

 

Shipping FAQs

  • All shipping rates will be calculated at checkout.
  • Orders are processed and delivered Monday to Friday (excluding UK national bank holidays).
  • Once your order is dispatched, you will receive a confirmation email with tracking information. You can track your delivery via the courier's website.
  • Delivery times may vary depending on the order quantity, delivery location and/or the time & date of purchase.
  • Multi-item or bundle orders may be shipped separately, and delivery at the same time cannot be guaranteed.
  • We use a variety of specialist in-house & 3rd party couriers, depending on the items ordered.
  • All deliveries are made kerbside only. We do not offer room-of-choice delivery or installation services at this time.
  • Whilst we aim to fulfil all orders on time, delays may occur outside of our control such as bad weather, road traffic accidents, congestion etc. We appreciate your understanding, however please get in touch if you would like an update on your delivery status.
  • We will not accept responsibility for delivery failure if you provide an incorrect address, postcode or contact telephone number when placing your order. If delivery cannot be made due to these reasons, we reserve the right to issue a refund, minus any return shipping fees applicable.
  • Upon receiving your order, please inspect packaging on arrival for visible damage before signing, and record any concerns on the delivery paperwork. Check contents for damage or missing items immediately and report issues promptly within 48 hours of arrival. Contact us.
  • For any trade site or commercial building deliveries, please provide a contact name and mobile number, and clear access instructions within the order notes. Please ensure someone is available to receive and check goods on arrival.

Standard Delivery

  • FREE on all orders over £150
  • £9.95 shipping fee applies to orders £149.99 and below
  • Delivered within 2 working days from the date of dispatch
  • We aim to dispatch all in-stock items within 1–2 working days

Choice of Day Delivery

  • FREE on all orders over £150
  • £9.95 shipping fee applies to orders £149.99 and below
  • Please select your preferred shipping date at checkout. If no date is selected, our standard delivery service will be applied.
  • We do not offer or guarantee next-day delivery, as this depends on the item(s) ordered, stock availability, delivery location and order volume.

Large/Bulky Item Delivery

  • For any pallet deliveries, e.g. baths, shower enclosures and other bulky items, delivery dates are booked in directly with the customer and will be confirmed when your order is ready for dispatch.
  • Please ensure you provide an active and valid mobile contact number at the time of ordering.
  • Special order items may have extended lead times; these will be advised at checkout.
  • All deliveries are made kerbside only. We do not offer room-of-choice delivery or installation services at this time. Please ensure adequate assistance is available.

Need Some Help?

If you have any questions regarding your delivery or want to track your order, please contact our Customer Service team here. Our team operate Monday to Friday 9-5pm.

Last updated: July 2026